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Axon module · Planned
One route into workforce support, with clear ownership.
The Helpdesk module is being designed to help staff raise workforce requests and see what is happening without chasing across inboxes.
Helpdesk
The work this module will support.
Workforce questions are difficult to manage when they arrive through personal inboxes, shared mailboxes and informal messages. A shared helpdesk can give staff one entry point and service teams a clearer queue.
Planned scope
Proposed scope.
- 01
A simple staff-facing route to raise a request
- 02
Categories and routing based on the service needed
- 03
Named ownership, status and an audit trail for each request
- 04
Knowledge and standard responses for common questions
- 05
Service insight on demand, ageing work and recurring issues
Shared Axon foundation
Built as part of the platform.
The module will reuse Axon's identity, post-based access and workflow foundations. It can then connect requests to the relevant person, team or establishment record where appropriate.
How Axon worksTalk to the team
Want to help shape Helpdesk?
Tell us what you want to improve. We will help you find the relevant service and the right people to speak to.
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